I will keep you up to date all through your repair with its status, which is why I need an email from you when you send the headstock to me.
I will acknowledge your shipping advice email when you have sent it.
I email you when I have received it, and tell you when I plan to inspect it, which is usually on the next business day.
I email the detailed inspection report including info on how to pay by check, or by credit card.
I email you when I have received your payment, telling you when I plan to ship the headstock back to you.
You will receive an email from Fedex when it ships, giving you the tracking number of the package and expected delivery date.
I also post on my Facebook fanpage on the dates your headstock is received, inspected, rebuilt, and shipped.
I post on this website on the date your headstock is rebuilt.
Of course, you can also email or call with questions or for clarification any time.